Refund Policy

BY THE QUAY is not happy unless you are happy. We stand behind all of our product line, and if there is a problem, we want to know about it! We use Ebay as a means of advertisement and have had many wonderful online transactions. Ebay uses a check and balance system called "member feedback". To read our feedback, simply click here and we're sure you'll buy with confidence!

Consumable Art:

By The Quay will refund the complete purchase price of any Consumable Art product as long as the unused portion is returned.

Weathervanes, Gardenvanes:

By The Quay will replace the product or refund the complete purchase price on any documented damage or breakage of any Good Directions Products.

Ornamental Iron:

By The Quay will replace the product or refund the complete purchase price on any of the ornamental iron that is broken or damaged in shipping.